Collections Supervisor

Role Overview

• Lead and mentor a team of accounts receivable staff (8) ensuring they are able to accomplish the Accounts Receivables Team objectives.
• Drive revenue by resolving missed payments, updating financial records, and effectively supervising staff engaged in similar activities.
• Reach collections objectives by selecting, orienting, training, assigning, scheduling, communicating job expectations; planning, monitoring, appraising job contributions.
• Implement production, productivity, quality, and customer-service standards; resolving problems; identifying system improvements.
• Exceed collections financial standards by providing interim reporting to direct reports and supervisors.
• Identify opportunities to streamline processes and improve efficiency with contributions during monthly meetings for protocol updates.
• Implement strategies to minimize uncollected debt and maximize cash flow including payment plan negotiations.
• Monitor client contact by representatives via phone, email, text, and mail to follow up on overdue payments and resolve any billing issues.
• Track trends of non-payment; negotiating and resolving conflicts; expediting payment.
• Oversee the collections cycle referring dispute resolutions to customer service and thorough follow up.
• Manage accurate records of all collection activities, including client communications and payment agreements.
• Providing regular reports on collection activities, outstanding balances, and progress towards collection goals.
• Monitor and manage accounts receivable daily to ensure timely collection of outstanding balances against monthly collection plan.
• Maintains financial security by adhering to internal accounting controls.
• Prepare and communicate regular financial reports and forecasts related to accounts receivable performance.
• Work closely with the legal, billing, and cash application departments to address any discrepancies or issues related to client accounts.

Requirements

• Bachelor's degree in accounting, finance preferred or equivalent experience.
• 5+ years of Collections experience.
• Business to consumer collections experience.
• Bi-Lingual English/Spanish (required).
• 3+ years management experience.
• Utilize Clio, Ringcentral, Heymarket, Zoho.
• Strong Excel and data entry skills.
• Integrity, discretion, and respect for confidentiality and privacy.
• Proficiency in accounting/collections software Google Suite.
• Excellent organizational, documentation and time management abilities.
• Analytical skills.
• Ability to handle sensitive information with confidentiality.
• Ability to receive payments in USD via PayPal.
• Reliable computer setup (laptop/PC, headset, stable internet min. 10 Mbps download / 5 Mbps upload).

Benefits

• Bonuses