Support the implementation and delivery of workforce development programs and special initiatives in collaboration with the Program Manager and Lead Program Specialist.
Ensure alignment with organizational goals, KPIs, and funder requirements, contributing to the development and refinement of program-specific operations and communication.
Assist in managing grant deliverables, timelines, and reporting requirements, ensuring programs meet contractual and performance expectations.
Contribute to strategic planning, operational continuity, and continuous improvement across programs.
Provide daily support to workforce development team members through hands‑on mentoring, feedback, and training—both in person and remotely—to ensure cohesive and high‑quality program delivery.
Coordinate and facilitate internal training sessions, technical assistance, and partnership meetings.
Deliver training for staff and partners on program operations, compliance, enrollment, documentation, and placement activities.
Conduct periodic file reviews and audits to ensure program compliance and readiness for federal, state, and local grant audits.
Meet weekly with the Program Manager to report on team progress toward goals, including referrals, enrollments, subsidized wage placements, data accuracy, customer satisfaction, and other KPIs.
Monitor subrecipient performance, providing technical assistance to ensure compliance, quality service delivery, and adherence to contractual requirements.
Analyze program data to identify trends, gaps, and opportunities for improvement, supporting data-driven decision-making.
Prepare performance reports and dashboards using systems such as CalJOBS, Salesforce, Cal e-Grants, and county-specific platforms.
Build and maintain strong relationships with community-based organizations, training providers, employers, and governmental partners to support program goals and participant success.
Represent SDWP in meetings, collaborations, and community initiatives, ensuring adherence to policies, procedures, and ethical standards.
Support outreach, recruitment, and partnership development efforts that expand opportunities for jobseekers.
Apply trauma-informed and client-centered approaches to service delivery, ensuring participants receive individualized and supportive guidance.
Assist in designing and enhancing program and training services that reflect participant needs and promote equitable access to opportunities.
Support employer engagement, workshop facilitation, and individualized services that contribute to participant placement and career advancement.
Ensure timely and accurate enrollment, documentation, and placement activities across programs.
Assist in preparing for federal, state, and local grant audits by maintaining high standards of documentation and compliance.
Contribute to the development and review of service agreements and contracts to ensure clarity, compliance, and alignment with program goals.
Perform other related duties as assigned.
Requirements
Bachelor’s degree in public administrations, social services, human services or related field.
Two to four (2-4) years supporting public assistance, case management and program implementation experience.
Minimum 3 years’ experience in workforce development, program coordination, case management or related social service programs.
Minimum 1 year team leader experience.
Displayed experience working with populations facing systemic barriers to employment.
Experience developing and delivering employment or training programs.
Ability to work at a high level of autonomy, initiative, and technical expertise.
Ability to mentor Program Specialists.
Ability to build effective relationships with teammates and partner organizations.
Computer proficiency, particularly with the Microsoft Office suite, including Outlook, Word, Excel and PowerPoint.
Benefits
PTO
PTO sell-back program
generous employer-paid benefits (platinum plans)
company-paid learning and professional development program