Senior Program Specialist – Information Communication Tech & Manu

Role Overview

• Support the implementation and delivery of workforce development programs and special initiatives in collaboration with the Program Manager and Lead Program Specialist.
• Ensure alignment with organizational goals, KPIs, and funder requirements, contributing to the development and refinement of program-specific operations and communication.
• Assist in managing grant deliverables, timelines, and reporting requirements, ensuring programs meet contractual and performance expectations.
• Contribute to strategic planning, operational continuity, and continuous improvement across programs.
• Provide daily support to workforce development team members through hands‑on mentoring, feedback, and training—both in person and remotely—to ensure cohesive and high‑quality program delivery.
• Coordinate and facilitate internal training sessions, technical assistance, and partnership meetings.
• Deliver training for staff and partners on program operations, compliance, enrollment, documentation, and placement activities.
• Conduct periodic file reviews and audits to ensure program compliance and readiness for federal, state, and local grant audits.
• Meet weekly with the Program Manager to report on team progress toward goals, including referrals, enrollments, subsidized wage placements, data accuracy, customer satisfaction, and other KPIs.
• Monitor subrecipient performance, providing technical assistance to ensure compliance, quality service delivery, and adherence to contractual requirements.
• Analyze program data to identify trends, gaps, and opportunities for improvement, supporting data-driven decision-making.
• Prepare performance reports and dashboards using systems such as CalJOBS, Salesforce, Cal e-Grants, and county-specific platforms.
• Build and maintain strong relationships with community-based organizations, training providers, employers, and governmental partners to support program goals and participant success.
• Represent SDWP in meetings, collaborations, and community initiatives, ensuring adherence to policies, procedures, and ethical standards.
• Support outreach, recruitment, and partnership development efforts that expand opportunities for jobseekers.
• Apply trauma-informed and client-centered approaches to service delivery, ensuring participants receive individualized and supportive guidance.
• Assist in designing and enhancing program and training services that reflect participant needs and promote equitable access to opportunities.
• Support employer engagement, workshop facilitation, and individualized services that contribute to participant placement and career advancement.
• Ensure timely and accurate enrollment, documentation, and placement activities across programs.
• Assist in preparing for federal, state, and local grant audits by maintaining high standards of documentation and compliance.
• Contribute to the development and review of service agreements and contracts to ensure clarity, compliance, and alignment with program goals.
• Perform other related duties as assigned.

Requirements

• Bachelor’s degree in public administrations, social services, human services or related field.
• Two to four (2-4) years supporting public assistance, case management and program implementation experience.
• Minimum 3 years’ experience in workforce development, program coordination, case management or related social service programs.
• Minimum 1 year team leader experience.
• Displayed experience working with populations facing systemic barriers to employment.
• Experience developing and delivering employment or training programs.
• Ability to work at a high level of autonomy, initiative, and technical expertise.
• Ability to mentor Program Specialists.
• Ability to build effective relationships with teammates and partner organizations.
• Computer proficiency, particularly with the Microsoft Office suite, including Outlook, Word, Excel and PowerPoint.

Benefits

• PTO
• PTO sell-back program
• generous employer-paid benefits (platinum plans)
• company-paid learning and professional development program
• pension plan
• 457 retirement plan
• additional employee wellness