Accurately perform day-to-day transactional and administrative processes in support of the assigned HR Shared Services team.
Responsible for timely completion of fulfillment activities and customer inquiries.
Responsible for customer focused ongoing communication with current and former employees related to service requests and case management resolution.
Perform scheduled audits related regulatory compliance and policy provisions specific to assigned HR Shared team initiatives and programs.
Complete projects and studies as needed, utilizing professional judgment and professional knowledge.
Regularly assess services and process and proactively identify areas of opportunity for improvement.
Maintain detailed process/procedure documentation and update, as needed.
Meet customer commitments on-time.
Ensure KPI customer satisfaction levels remain high from both internal staff and external customers.
Participate as a team member in the requirements, design, and testing of new systems, enhancements to existing systems, and production support.
Identify and escalate issues to HR systems support teams for analysis and resolution.

Bachelor's degree in Human Resource or related field
3 years progressive experience in one (1) or more of the following TR disciplines: broad-based Compensation, Health & Welfare and Retirement Benefits Programs, Leave Administration, Talent Acquisition Operations, Audit and Regulatory Compliance.
Demonstrated familiarity with UKG systems.
Experience with case management related to leaves of absence.
Familiarity and experience with the Workday platform.
Must be fluent in English.

HR Shared Services Administration Specialist

Key skills