Lead day-to-day oversight of Investor AML/KYC, Transfer Agency, and asset due diligence operations
Ensure investor onboarding, ongoing monitoring, screening, and due diligence processes align with Luxembourg and EU AML/CFT requirements
Act as escalation point for complex investor files, high-risk cases, and operational/compliance incidents
Own operational performance management through KPIs, SLAs, quality metrics, and capacity planning
Produce and present operational, risk, and compliance reporting to senior management and governance forums
Maintain strong governance and audit-readiness by driving periodic risk assessments and QA reviews
Partner with Compliance, Legal, Risk, and Business teams to anticipate regulatory change impacts
Lead continuous improvement and automation initiatives to improve efficiency and scalability
Lead, coach, and develop people managers and team members

Significant experience in Investor Services within fund administration, including AML/KYC and Transfer Agency operations and oversight
Strong working knowledge of Luxembourg and EU regulatory expectations related to AML/CFT and investor due diligence
Demonstrated leadership experience, including team management, coaching, and building high-performing, compliant operations
Proven ability to manage performance through KPIs, SLAs, operational reporting, and continuous improvement delivery
Strong risk and control mindset with experience supporting audits, regulatory reviews, and governance committees
Excellent stakeholder management and communication skills, including confidence engaging with senior leaders, clients, and investors
Fluency in English

Annual success-sharing bonuses or commission plans based on individual performance
Range of support to colleagues with disabilities
Competitive and comprehensive benefits package including annual leave, tuition reimbursement, referral bonuses

Senior Manager, Investor Services – AML/KYC, Transfer Agency

Key skills