Conversion Manager, Spanish-speaking

Role Overview

• Conduct welcome calls to newly registered clients and introduce them to the platform
• Guide clients through key platform features, helping them take meaningful first steps toward activation
• Drive client conversion by proactively engaging users and moving them toward becoming active on the platform
• Inform clients about platform updates, new features, or important changes
• Address initial client questions and provide clear, helpful guidance
• Maintain accurate records of client interactions and follow-up actions
• Collaborate with internal teams to share client feedback and improve the onboarding experience

Requirements

• Fluent in English and Spanish — both written and spoken
• Strong communication and interpersonal skills, with confidence in phone-based client interactions
• Customer-oriented mindset with the ability to build rapport quickly
• Prior experience in a conversion, retention, or client success role
• Background in fintech, trading platforms, or digital products
• Familiarity with CRM tools and client outreach workflows

Benefits

• Full-time remote work model (Service Provider or External vendor contract).
• Competitive remuneration.
• Performance-based bonuses.
• Training and development opportunities.
• Friendly, enjoyable, and positive environment.