About this role
Role Overview
- Resolves complex technical issues for Truist's Network applications by administering multiple CICS Production, Development and Test environments in a multiple LPAR mainframe environment.
- Performs problem tracking, diagnosis and root-cause analysis, replication, troubleshooting, and resolution for complex issues.
- Responds to issues in a timely manner by receiving and investigating incidents or service tickets.
- Analyzes and observes trends with technical issues and develops recommendations for long-term improvements.
- Documents all relevant end-user interactions and steps taken to resolve incidents.
- Communicates status of issue resolution to internal customers.
- Applies in-depth knowledge of application support and an understanding of best practices.
- Typically leads moderately complex projects and participates in larger, more complex initiatives.
- Solves complex technical and operational problems.
Requirements
- Bachelor's degree and five years of experience in development or application support or an equivalent combination of education and work experience.
- In-depth knowledge in information systems and ability to identify, apply, and implement best practices.
- Understanding of key business processes and competitive strategies related to the IT function.
- Ability to plan and manage projects.
- Ability to solve complex problems by applying best practices.
- Ability to provide direction and mentor less experienced teammates.
- Ability to interpret and convey complex, difficult, or sensitive information.
Benefits
- Health insurance
- 401k plan
- Paid vacation days
- Paid sick days
- Paid holidays