Define, develop, and implement short
and long-term strategies to meet organizational objectives, with direction and support from the Senior Vice President.
Design and oversee the department’s performance improvement program.
Analyze operations to identify opportunities for improvement; develop project plans and lead implementation efforts.
Provide structure, coordination, and oversight throughout the project life cycle.
Lead cross-functional initiatives to ensure health center goals and objectives are achieved.
Direct efficient and effective behavioral health operations, including clinician scheduling, productivity expectations, space utilization, and telehealth capacity.
Manage clinical and on-call schedules to ensure appropriate coverage across all sessions.
Develop and maintain operational dashboards; monitor clinician productivity, panel size, no-show rates, throughput, and service utilization.
Monitor and report patient access and throughput across outpatient practice areas; implement processes to meet or exceed established goals and benchmarks.

Bachelor’s degree required, master’s degree preferred.
Minimum of 5 to 7 years of healthcare experience with increasing responsibility across supervisory and management functions.
Practice Management experience required.
Strong interpersonal and communication skills, with the ability to build rapport across diverse teams.
Exceptional problem-solving and conflict-resolution abilities.
Ability to handle sensitive and confidential matters with professionalism and discretion.
The ability to work in a fast-paced environment.

Administrative Director, Behavioral Health Services

Key skills