Design and lead strategic, multi-phase success plans aligned to partner business objectives, security posture, and operating model.
Define measurable KPIs tied to value realization (e.g., deployment milestones, coverage expansion, incident reduction, operational efficiency).
Translate product usage and telemetry into business outcomes understood by partner leadership (risk reduction, efficiency gains, cost offsets).
Anticipate partner constraints (scalability, compatibility, performance, compliance) and flag risks proactively.
Provide tactical recommendations grounded in documented best practices and validated product behavior.
Build and maintain multi-threaded relationships, including technical leads, operational managers, and executive stakeholders.
Conduct structured risk assessments across assigned partners to identify systemic or long-term retention risks.
Develop tailored mitigation strategies that incorporate technical architecture, business context, and stakeholder dynamics.
Work closely with GTM, Product, Engineering, and Support teams to align on partner needs and accelerate solutions.
Identify workflow gaps and propose enhancements.

Strong technical proficiency in cybersecurity environments with experience in customer-facing technical roles (3+ years)
Proven track record driving customer value, adoption, and engagement.
Fluent in both English and Spanish, with the ability to communicate effectively in verbal and written interactions.
Ability to navigate complex customer environments and communicate effectively across personas.
Experience in cybersecurity or adjacent technical domains preferred.
Excellent written and verbal communication skills.
Bachelor’s Degree or equivalent experience.
Comfortable working independently and remotely.

Client Success Architect – Bilingual

Key skills