Develop, evolve and drive portfolio strategy across Blackpoint’s product portfolio.
Perform market, competitive, and customer analysis to identify opportunities and prioritize investments.
Lead the complete product lifecycle from ideation to launch and post-launch adoption.
Partner closely with Engineering, Architecture, SOC, and Data Science to execute roadmap commitments.
Prioritize and plan features based on business impact, customer value, platform scale, and global expansion needs.
Establish KPIs for product performance (adoption, NPS, engagement, retention, ARR contribution).
Maintain direct relationships with MSP partners to deeply understand their operational workflows and challenges.
Partner with Sales, Marketing, and Client Success to ensure strong product enablement and adoption.
Champion a "partner-first, MSP-first" mindset across the business.
Build, scale, and mentor a high-performing global product management team.
Establish product processes, operating mechanisms, decision frameworks, and roadmap governance.

12+ years of product management experience in SaaS & Cybersecurity, with 5+ years leading teams at a director level.
Demonstrated ability to launch and scale complex SaaS & Cybersecurity products globally.
Solid background in cybersecurity including MDR, SOC, EDR, threat detection, and cloud security with broad, overall knowledge rather than deep expertise in every area.
Demonstrated strength in customer engagement and relationship-building.
Cross departmental experience and desire to obtain feedback across the company (Sales, marketing, engineering, etc.) and customers, with the ability to compile feedback and develop the ultimate solution.
Humble leadership with the ability to drive solutions for complex products.
Experience with the MSP space being a true champion for customers.
Strong communication skills and proven ability to influence cross-functional stakeholders.
Experience in high-growth or scale-up environments (100–500+ employees).

Head of Product Management

Key skills