Contract Service Designer

Role Overview

• Identify challenges in the existing user journey and develop solutions to improve the experience.
• Design services that have the user at their heart and focus on solving their problems.
• Work well with the wider team and stakeholders and bring them into the design process.
• Be able to break complex services down into separate processes.
• Design for all touch points across a service.

Requirements

• An understanding of design thinking and Human centred design.
• The ability to design services that meet user needs.
• Understand the user's experience whilst using a product or service.
• The ability to visualise a service including a users touch points, overlaid with insights
• Experience of mapping as-is journeys and creating new blueprints (for services and processes across channels).
• Public sector knowledge or experience.
• Experience of working to the GDS standards, across multiple stages of the delivery lifecycle.
• Understanding of agile approaches and experience of working in agile teams.
• Experience of designing in a policy context.
• Understanding and experience of the GDS Process.
• Stakeholder mapping experience.