Customer Care Representative
Waconia, Minnesota, United States of America
Full Time
9 hours ago
H1B Sponsor
Key skills
CommunicationSales
About this role
Role Overview
- Provide highest level of service for order inquiries and product support
- Determine root causes of issues and develop resolution plans
- Collaborate with field sales to enhance customer experiences
- Answer inbound calls and take initial orders
- Enter customer orders with high accuracy and volume
- Maintain department standards and participate in training
Requirements
- High School diploma or GED
- 1-3 years customer service experience
- Proficient computer skills including Microsoft Office Suite
- Demonstrated ability to type 45-50 WPM
- Excellent organizational skills
- Demonstrated successful ability to input data with high accuracy
- Excellent verbal and written communication skills
- Demonstrated capability to resolve conflict over sensitive issues
- Ability to function independently without daily management interaction
Benefits
- Equal opportunity employer
- Committed to complying with laws