Customer Care Representative

Role Overview

• Order follow up /coordinate for implementation towards ultimate delivery of the orders to the customer's promises, or GI date.
• Customer compliant handling
• Communication between Sales Dept & Operation
• Implement and safeguard various ordering related policy and procedures, eg, MOQ, credit, cancellation, stock build, freight pattern, lead time, return and claim etc.
• Establish and maintain the solid business relationship with the customer, collect the rolling forecast from the customer.
• Maintain SOM database, actively engage in S&OP, and work with various functions within Ops to improve customer service and customer satisfaction level, along with plant costs, working capital and productivity.
• To lead and train junior staff and new employees, and make them the faster to adjust to the work environment and understand the job.
• To assist the manager and help to improve the working process for department, make the department better development.

Requirements

• University Diploma
• General understanding of customer service.
• SAP experience is a MUST.
• Self-motivated, analytical problem solving skills and good communication skill.
• Willing to learn and develop self within the company.

Benefits

• Attractive package with benefits
• Paid annual leave and sick leave
• Commercial insurance
• Good opportunities for progressive learning and development
• A creative team environment that will inspire you