Vice President, Consumer to Business Payments

Role Overview

• Lead the financial performance of the Consumer to Business (C2B) payments business, ensuring revenue growth, profitability, and cost optimization.
• Develop and execute business strategies to expand market share and drive sustainable growth.
• Oversee the end-to-end customer and agent experience, ensuring frictionless interactions and high satisfaction, partnering closely with product and operations teams.
• Identify new opportunities for product enhancements (e.g., additional use cases), partnerships, and revenue streams.
• Define pricing models, promotional strategies, and go-to-market plans to maximize consumer adoption.
• Lead performance measurement by defining KPIs, monitoring results and optimizing go-to-market plans based on data insights.
• Oversee partner account management, ensuring proactive engagement, partner satisfaction and business performance tracking.
• Support key negotiations and escalations as the executive contact for strategic partnerships.
• Implement disciplined processes to improve efficiency, scalability, and compliance – focusing on reducing partner friction (e.g., onboarding, settlement, issue resolution).
• Build, mentor, and lead a high-performing team, fostering a culture of accountability and collaboration.
• Partner with global product, technology, marketing, sales and compliance teams to align initiatives and deliver results.
• Serve as business lead and thought partner for cross-functional product and tech initiatives, including app/web experiences and partner integrations.
• Monitor industry trends, competitor strategies, and emerging technologies to identify market gaps and opportunities.
• Evaluate and prioritize verticals and use cases to drive business development and sales strategy.
• Foster a culture of accountability, customer focus, and continuous improvement across the team.

Requirements

• 15+ years of progressive leadership experience in financial services, payments, or related industries.
• Proven track record of P&L ownership and delivering revenue growth.
• Expertise in consumer-to-business payments or adjacent payment ecosystems preferred.
• Strong strategic and commercial acumen with ability to translate vision into actionable plans.
• Exceptional operational discipline and problem-solving skills.
• Ability to lead through influence and collaboration in a global matrix environment.
• Excellent communication and stakeholder management skills.
• Proven experience leading cross-functional teams and driving measurable business outcomes.
• Demonstrated ability to influence across organizational levels and manage complex stakeholder relationships.
• Ability to lead through ambiguity and prioritize competing demands.
• Customer-centric mindset with a strong analytical foundation.
• Strategic thinking with hands-on execution capability.
• Excellent communication, negotiation, and presentation skills.

Benefits

• Parental Leave
• Family First Programs
• Medical, Dental, and Life Insurance
• Tuition Repayment Assistance Program