lead the creation and execution of a centralized, unified client engagement operating model
accountable for transforming fragmented client engagement practices into a single organization that delivers clear ownership
establish governance, decision rights, and escalation models for client lifecycle management
eliminate duplication, inconsistency, and fragmented ownership in client engagement teams
provide executive oversight of complex, high-impact client engagements and escalations
own the client feedback and insights agenda, ensuring feedback is systematically analysed and translated into tangible change
report progress and outcomes to senior leadership using agreed KPIs
support consistent client interactions and modernise sales and deal support
define and track enterprise-level KPIs to evidence impact

leadership experience driving large-scale, multi-year transformation across complex client-facing organisations
proven success of operating model simplification and centralisation at enterprise scale
extensive experience in client engagement, relationship management, or service-led business models
strong executive presence with the ability to influence across business, technology and client stakeholders
comfortable owning ambiguity while delivering decisive transformation

generous medical care
insurance and savings plans
flexible Work Programs
wealth of development programs and educational support
paid-time off including vacation, sick leave, short term disability, and family care responsibilities
Employee Assistance Program
incentive compensation including eligibility for annual performance-based awards

Head of Technology Client Engagement Manager, SVP

Key skills