Business Manager, Customer and Partner Engagement

Microsoft is a leading technology company focused on empowering individuals and organizations. The Business Manager for Customer and Partner Engagement will support the development and execution of customer engagement strategies, ensuring effective collaboration and communication with customers and partners while enhancing the overall engagement process.

Responsibilities:

• Support the CPE Lead with the development of a customer engagement strategy and execution model for the ISD CVP aligned to the team’s strategy, goals, and objectives
• This includes maintaining and improving the criteria and triage process for directing ownership of customer engagement activities
• Help the CPE Lead organize and execute the rhythm to support executive sponsored accounts and for specific sales and delivery engagements which require CVP involvement (including process, solid engagement plans with clear objectives, customer, and partner insights)
• Ensure the ISD CVP is prepared for all customer and partner meetings with appropriate briefing materials
• Track all actions coming from customer and partner engagements, working with the CPE Lead to provide status to the ISD CVP and ISD Executive Office
• Look for opportunities to leverage agentic AI and develop solutions that increase speed, quality, and organization of the CPE function
• Coordinate and manage to closure all customer issues directed to the ISD CVP
• Plan and prepare customer and partner visits when the ISD CVP is engaged
• Maximize customer, partner, and field engagements undertaken by the ISD CVP during planned travels
• Embody our Culture and Values