You’ll be responsible for developing insights to optimise our performance across our four brands – Lloyds, Halifax, BoS and MBNA – and via our own and third-party digital channels, delivering fair value for customers and ensuring responsible lending within risk appetite.
As a Performance Analytics Senior Analyst, you’ll provide actional insight to optimise our commercial performance, pricing and proposition development and customer loan demand within our channels and journeys.
Designing, building, and maintaining high-quality analytics and reporting solutions that support smarter decisions and better colleague experiences.
Leading the design, build, and maintenance of databases and data warehouses for efficient storage and retrieval of structured and unstructured data.
Build and maintenance of pipelines for processing and transforming raw data into formats that are suitable for modelling, analytics and reporting.
Champion data quality, governance, and responsible data use, ensuring outputs are reliable, ethical, and aligned with regulatory standards.

A minimum 3 years in data science, analytics, Agentic AI, machine learning or modelling is essential
Technical & Analytical Expertise: Proficiency in data analysis, customer analytics, building and validating models for forecasting, pricing, and segmentation and visualisation tools (e.g. Agentic AI, Machine Learning, Python, SQL, SAS, Power BI, Tableau) and experience with cloud-based data platforms (e.g. GCP native tools) providing actionable insight and analytics for the business.
Strong People Focus and interpersonal Skills: You’ll inspire and empower an inclusive team
Critical Thinking & Commercial Acumen: Leading the team to maximise commercial performance, with a clear understanding of financial metrics and performance drivers. commercial opportunities that align with customer needs and business goals.
Intellectually & Analytically Curious: Unafraid to challenge the status quo, have an intellectually curious outlook
Data Insights and Storytelling: Apply product led thinking to reporting and analytics initiatives, ensuring solutions are user centric, iterative, and aligned to evolving business needs.

Senior Performance Analytics Analyst

Key skills