Customer Success Manager

Role Overview

• You guide our customers from onboarding through long-term use and ensure they love our software.
• You understand our customers' individual goals and help them achieve them with our solution.
• You analyze usage data and proactively identify opportunities for optimization.
• You build outstanding product knowledge and ensure our customers are successfully represented across all sales platforms.
• You work closely with Sales, Marketing and Product Development to share best practices and help prioritize new features.
• You build genuine relationships — with the goal of satisfied customers who happily renew and recommend us.

Requirements

• Relevant work experience (at least 3 years) in Customer Success, Account Management, Project Management or a similar role — ideally in a B2B SaaS environment.
• You have a technical background (ideally a degree in Business Informatics or Computer Science).
• Strong communication and consulting skills — in German and English.
• Excellent technical understanding and eagerness to quickly familiarize yourself with new tools.
• Confident use of MS Office, especially Excel.
• Good understanding of data structures — XML and JSON are familiar to you.
• Empathy, initiative and a strong sense for customer needs.
• Structured working style, hands-on mentality and team spirit.
• Experience with Kursnet and mein NOW is an advantage.

Benefits

• A meaningful, innovative product that creates real value for our customers.
• A high degree of creative freedom and the opportunity to take responsibility from day one.
• Full flexibility in where you work: use our office in Munich-Giesing or work completely remotely.
• Flexible working hours.
• A dynamic team with flat hierarchies and an open communication culture.
• Collaboration with experienced company founders.
• Attractive compensation.