Collect customer requirements and pain points necessary to make recommendations that can help customers achieve their desired organizational goals
Demo Autodesk solutions and technology to generate interest and promote product adoption; share key insights with account team members to inform strategy
Build working relationships withing broader Autodesk teams to achieve account goals
Hold regular check-in calls, business reviews, webinars, and mentoring sessions with customers to ensure successful product adoption and identifying further expansion opportunities
Develop a trusted advisor relationship with your customers and serve as an advocate for customer needs within the AEX team and the broader Autodesk ecosystem
Collaborate cross-functionally with Product teams, Autodesk Research, Customer Success, and other internal Autodesk organizations
Contribute to quarterly business reviews with account team and executive sponsors

Strong working knowledge and demonstrable proficiency in Architecture design tools such as Revit, Forma or similar software
3+ years experience working in the Architecture industry
5+ years experience in customer success management, sales or pre-sales activities with great track record of driving business impact
Exhibit a collaborative and consultative work style with the ability to thrive in a highly dynamic work environment
Experience in working directly with varying levels of customer stakeholder groups
Good understanding of AECO and SaaS industries
Experience working within large/complex enterprise organizations

AEC Customer Success Manager

Key skills