Key skills
VoIPOAuth
About this role
Role Overview
- Manage and maintain Talkdesk configurations, integrations, and system performance
- Troubleshoot Talkdesk ↔ HubSpot integration issues, including OAuth authorization failures and token management
- Ensure accurate call logging, data syncing, and activity tracking between systems
- Diagnose and resolve issues with call recordings not attaching or syncing properly
- Support and stabilize embedded dialer functionality and resolve WebRTC/browser-related issues
- Fix click-to-call inconsistencies and ensure proper calling provider configurations
- Identify and prevent duplicate activities caused by workflows or system conflicts
- Monitor system health, API limits, and retry behaviors to ensure platform stability
- Collaborate with internal teams to optimize workflows and improve overall efficiency
Requirements
- Proven experience administering Talkdesk in a production environment
- Strong experience working with HubSpot integrations and APIs
- Solid understanding of OAuth, webhooks, and system integrations
- Experience troubleshooting VoIP/WebRTC and browser-based dialers (Chrome/Edge)
- Strong problem-solving skills with the ability to work independently
- Excellent attention to detail and system debugging capabilities
Tech Stack
- VoIP
Benefits
- Opportunity to own and improve a key integration within the business
- Potential for long-term engagement and growth within a global team