Senior Technical Principal Architect – Loan Servicing

Role Overview

• Define high level capability model of a loan servicing platform, including criteria for architecture assessment of a servicing product
• Help with assessment and selection of servicing platform
• Define and maintain the target state architecture for the consumer loan servicing platform, including UI, business services, and core servicing components.
• Lead design and implementation of cloud-native architecture leveraging modern frameworks and microservices.
• Drive development of a core servicing platform that serves as the system of record for accounts, contracts, and financials.
• Ensure compliance with regulatory, audit, and security standards.
• Develop integration patterns for third-party systems (payment gateways, CRM, analytics) using APIs and adapter frameworks.
• Promote reusable services and enforce API governance standards.
• Support digital transformation initiatives by introducing automation, self-service capabilities, and advanced analytics.
• Champion process improvement methodologies (Lean, Six Sigma) to enhance operational efficiency.
• Collaborate with business leaders to align technical strategies with organizational goals.
• Act as a technology ambassador, representing the organization in external forums and maintaining strong industry networks.
• Work with cross-functional teams, including product, engineering, and operations, to define and execute the technical roadmap for our core platforms.
• Provide technical leadership and mentorship to junior architects and developers, fostering a culture of innovation and continuous improvement.
• Stay current with emerging trends and technologies in the consumer loan AI and cloud architecture space, evaluating their potential impact on our platforms
• Ensure that all solutions align with the company’s strategic goals and meet the needs of our customers.
• Lead projects and initiatives through technical expertise

Requirements

• Experience with leading cross-functional and/or global initiatives from start to finish
• Knowledge and experience with core loan servicing platform
• Advanced knowledge of business acumen and a deep understanding of business implications of decisions
• In-depth understanding of company values, mission, vision and strategic direction
• Comprehensive knowledge of GM Financial’s business operations
• Recognized as an expert across the business unit
• 10–15 years in enterprise architecture and software engineering, with at least 3–5 years in consumer lending or financial services.
• Strong knowledge of loan servicing systems, cloud platforms (Azure/AWS), and API-driven integration.
• Strong proven background in solution architecture and system design of banking, and commercial lending platforms. Experience with retail and consumer services preferred.
• Proven experience in designing and implementing cloud architecture solutions, preferably with AWS and Azure
• Extensive experience integrating with third-party systems, including hands-on experience with APIs, web services, and middleware.
• Strong expertise in building and implementing adapter patterns to facilitate system integration.
• Strong knowledge of highly transactional banking systems, customer analytics, including security and compliance requirements.
• Excellent problem-solving skills and the ability to work in a fast-paced, dynamic environment, preferably in Agile and Product Management teams.
• Strong communication skills, with the ability to convey complex technical concepts to both technical and non-technical stakeholders.
• 12+ years in related function(s) required
• 5-7 years of experience leading through mentorship in related field required
• 5-7 years of experience driving thought leadership and innovation across products required
• High School Diploma or equivalent required
• Bachelor’s Degree or Associate Degree plus 2 additional years of relevant experience required
• Relevant certifications and/or licenses required

Tech Stack

• AWS
• Azure
• Cloud
• Microservices

Benefits

• 401K matching
• bonding leave for new parents (12 weeks, 100% paid)
• tuition assistance
• training
• GM employee auto discount
• community service pay
• nine company holidays