Key skills
CommunicationRemote Work
About this role
Role Overview
- Provide direct technical assistance with a customer-first approach
- Diagnose and resolve complex technical issues via phone, email, and remote support tools
- Manage support cases in Microsoft Dynamics ticketing system
- Collaborate with Advanced Support and Customer Service teams
- Contribute to internal documentation and Knowledge Base
Requirements
- Minimum 3 years of experience in HVAC Systems, Niagara Platform, Electromechanical Building, or Building Automation System (BAS)
- Bilingual in French and English
- Excellent verbal and written communication skills
- Strong customer service focus
- Strong analytical and problem-solving skills
- Ability to prioritize tasks and manage time efficiently
- Pays close attention to details
Benefits
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
- Remote work options