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Senior Building Automation Technical Support Analyst at Acuity | JobVerse
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Senior Building Automation Technical Support Analyst
Acuity
Remote
Website
LinkedIn
Senior Building Automation Technical Support Analyst
United States
Full Time
2 hours ago
H1B Sponsor
Apply Now
Key skills
Communication
Remote Work
About this role
Role Overview
Provide direct technical assistance with a customer-first approach
Diagnose and resolve complex technical issues via phone, email, and remote support tools
Manage support cases in Microsoft Dynamics ticketing system
Collaborate with Advanced Support and Customer Service teams
Contribute to internal documentation and Knowledge Base
Requirements
Minimum 3 years of experience in HVAC Systems, Niagara Platform, Electromechanical Building, or Building Automation System (BAS)
Bilingual in French and English
Excellent verbal and written communication skills
Strong customer service focus
Strong analytical and problem-solving skills
Ability to prioritize tasks and manage time efficiently
Pays close attention to details
Benefits
Health insurance
401(k) matching
Flexible work hours
Paid time off
Remote work options
Apply Now
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