Analyzes business issues and defines requirements to design IT solutions that align with organizational goals
Collaborates with program manager, project manager and/or project teams to gather information, model systems requirements, and document specifications
Configures and maintains enterprise applications to ensure optimal performance and reliability
Responds to application service requests and troubleshoots issues with clear documentation and communication
Prepares technical specifications
Scrum master – Servant leader ensuring daily scrums, sprint planning, reviews, retrospectives and refinements are scheduled and occur consistently as the team progresses through the sprint
Removes blockers and impediments that prevent the team from meeting sprint goals
Performs Root Cause Analysis of production incidents and ability to resolve them correctly and quickly while improving / sustaining the system overall health and performance
Writes and analyzes XPath queries for XML data
Performs other duties as assigned

Minimum of 8 years of related experience required
Prior experience within the P&C industry with deep knowledge in the insurance domain
Strong policy life cycle experience, and prior experience with SaaS policy administration vendors
Strong analytical skills with ability to gather and analyze data to driven decision-making
Prior experience with Agile methodology while using Rally or similar software
Familiarity with ITIL practices and software development lifecycles (SDLC)
Excellent communication, stakeholder engagement and business relationship skills
Ability to use AI-enabled tools to support day-to-day work, and hands on experience applying generative AI or AI-assisted tools
Proficiency in enterprise platforms and experience with Oracle SQL, MS SQL, reporting tools (e.g. Power BI, Tableau, Informatica) and other scripting languages
Experience with Snowflake, MarkLogic, data warehouses, Humio dashboards, and GitHub

Senior Technical Analyst

Key skills