Product Expertise: Deeply understand Canary’s products, both current and future, to effectively communicate their value and impact to clients
Client Onboarding: Lead all aspects of the onboarding process, including collecting client requirements, conducting webinars, and completing initial account setup to ensure a smooth and efficient start
Drive Customer Value: Partner with clients to understand their goals, demonstrate how Canary’s solutions address their needs, and minimize time-to-value
Relationship Management: Build and maintain strong relationships with key stakeholders, identifying pain points and opportunities for growth. Collaborate with Sales to close expansion opportunities and communicate client feedback to inform the product roadmap
Portfolio Growth: Own a book of business and proactively identify growth opportunities, partnering with Sales to expand the book of business
Strategic Insight: Act as a trusted advisor, identifying and resolving client challenges while ensuring alignment with Canary’s goals

Bachelor’s degree
3–5 years of Customer Success experience in a SaaS environment
Proven track record of onboarding clients through complex technical challenges
Strong organizational and time-management skills to effectively manage a large portfolio of Mid-Market accounts
Exceptional communication abilities, capable of building trust and rapport with diverse stakeholders
Analytical mindset to assess client needs and develop scalable processes
Collaborative nature, adept at working with cross-functional teams including Product, Marketing, Sales, and Operations
Confidence, charisma, and the ability to seize opportunities to drive growth and success
Proficiency with technology and adaptability to dynamic environments
Familiarity with hospitality technology is a plus
Thai Language preferred

Canary Days: As a company we want to ensure that the team has time to recharge. Each month we provide company wide days off to ensure there is at least one extended weekend or day off.
Self Improvement Club: We meet each month and share our personal goals for the month. Each individual is provided a budget towards any purchases that help us achieve these goals.
Professional Development Chats: We provide budget to help drive cross functional professional development conversations across the organization.
Travel Reimbursement: Team members are able to visit our offices across New York, San Francisco or Dallas when they choose, and are provided a travel stipend for doing so. Spend time working with the team in their office, and use the rest of your time exploring a new city!
Personal Travel Reimbursement: If you stay at a hotel that Canary works with, we provide a credit towards your stay.

Customer Success Manager – APAC

Key skills