Physician Support Rep III

Role Overview

• Performs complex secretarial and administrative duties in a fast-paced environment in support of clinical, educational, and academic programs across multiple service lines.
• Responsible for all clinic preparations, including but not limited to, providers’ time and calendar management while optimizing provider patient schedule.
• Coordination of patient care and information/data support, clinical authorizations and internal and external orders and referrals.
• Must be able to triage incoming calls, schedule patient appointments, obtain pertinent medical information and accurately document in the appropriate programs, including the electronic medical record (EMR).
• Candidate will coordinate functions associated with patient information for ambulatory visits and act as a resource for staff performing patient-related functions.
• Demonstrates ICARE values in each of the major responsibilities.
• Interacts with patients, families, providers and other offices on the telephone and in person to provide support for a pediatric multi-specialty office.
• Must demonstrate ability to timely answer and efficiently triage incoming calls, determine nature/urgency of the calls, and handle appropriately.
• Assesses calls to understand patient needs, prioritizes medical concerns and obtains responses from providers and follows up with patient.
• Manages referrals (via Epic EMR and fax/mail) and schedules patient visits.
• Registers patient demographic and insurance information. Responsible for clinical prep.
• Obtains and ensures referral paperwork is scanned into patient charts prior to each visit.
• Prints labels and prepares clinical documents and delivers to clinic.
• Ensures appropriate clinic paperwork is scanned into the chart after the visit.
• After each clinic, reviews schedules/office note encounters for scheduling follow up.
• Works with Practice Manager to ensure outpatient clinics are opened and closed appropriately.
• Develops and works “bump” and reminder lists effectively, timely and accurately.
• Attends clinic, as necessary.
• Provides clinical and clerical support to providers.
• Provides cross coverage when Outpatient Access Rep is not available.
• Works with parties to exchange information for prompt prior authorization confirmations.

Requirements

• Associate's degree in Medical, Secretarial or related field preferred
• High School required
• Minimum of two years of relevant experience or equivalent combination of education and experience required
• Medical Terminology
• Demonstrated customer service skills, specifically strong oral and written communication skills preferred.
• Knowledge of Epic EMR and Microsoft Office programs preferred.
• Demonstrate accuracy in all correspondence including Epic EMR preferred.
• Ability to work in a fast-paced, stressful environment, demonstrate efficiency in prioritizing assignments, and be able to multi-task preferred.