Customer Success Manager

Streamline Healthcare Solutions is a high growth technology company that delivers web-based software for healthcare organizations. The Customer Success Manager is responsible for managing multiple customer accounts to ensure satisfaction and coordinate across teams for an exceptional customer experience.

Responsibilities:

• Manage multiple customer accounts:
• Understand customer needs and priorities
• Manage projects to ensure deliverables are met
• Regular meetings to stay up to date with customer needs
• Provide product and industry consultation
• Facilitate timely access to resources needed
• Facilitate sales of added functionality and modules to increase the customer’s efficiency
• Frequent communication and meetings with other team members including product managers, developers, testers and other internal staff
• Maintain customer retention
• Customer Satisfaction Rating of 85% or greater

Requirements:

• Bachelor's degree or higher in a related field
• Experience in Project Management and Change Management
• Leadership and Team Building Skills
• Excellent interpersonal skills and effective written and oral communication skills
• Innovative
• Critical thinking, problem solving abilities
• Willingness to travel up to 20%
• Willingness to work alternate schedules, as required
• Prior experience as a Customer Success Manager is desirable
• Background experience in Behavioral Healthcare or in Electronic Medical Records is preferred