Maintain and standardize IT process documentation including SOPs, guides, and workflows
Assist with planning and coordination of process rollout across sites
Ensure documentation compliance with audit and policy standards
Coordinate with stakeholders to gather requirements and maintain alignment
Track changes, maintain version control, and organize documentation repositories
Support development of performance indicators and reporting standards
Communicate process updates to relevant users and teams
Prepare progress reports, tracking logs, and support documentation reviews
Manage IT program timelines, risk registers, status reports, and milestone tracking
Facilitate project meetings, document action items, and ensure deliverable follow-through
Support coordination between regional IT and global teams for project execution

Bachelor’s degree in information systems, Business, or related field
2+ years of experience in IT project coordination, documentation, or process support
Strong organizational skills with attention to detail in documentation and task tracking
Basic understanding of IT operations and business workflows
Excellent communication and coordination skills in both English and Mandarin
Experience with documentation platforms such as SharePoint or similar tools
Experience supporting multi-site or regional projects (preferred)
Familiarity with process frameworks such as ITIL, ISO 27001, or audit readiness (preferred)
Knowledge of project management methodologies (Agile, Waterfall) (preferred)
Experience with project tracking tools (Gantt charts, RAID logs, task boards) (preferred)
Certifications such as PMP, PRINCE2, or ITIL Foundation (preferred)

IT Technical Program Manager

Key skills