Program Manager

Role Overview

• Serve as the primary interface to Government Program Office and the Contracting Officer’s Representative (COR) for all programmatic, operational, and performance matters
• Maintain effective communication across Government stakeholders, subcontractors, clinical partners, and internal leadership to ensure coordinated program execution
• Provide strategic leadership and day-to-day management of nationwide contract operations supporting medical services, drug testing, and physical fitness testing programs
• Lead recurring program review meetings with Government stakeholders, presenting program performance, risks, operational challenges, and continuous improvement initiatives
• Prepare executive-level briefings and status reports summarizing operational performance, compliance posture, and risk mitigation efforts
• Ensure all contract deliverables are completed in accordance with the Statement of Work, applicable federal regulations and agency policies
• Collaborate with Provider Network Operations and subcontractor partners to maintain sufficient testing site availability and operational readiness to meet contract requirements
• Oversee operational readiness across testing sites, Test Administrators, and Emergency Responders by coordinating with Provider Network Operations and internal program teams to ensure contract requirements are met
• Monitor nationwide operational performance metrics including scheduling, service throughput, compliance rates, training completion, and issue resolution timelines
• Maintain and distribute updated operational guidance and training materials when protocol changes are issued by the Government
• Ensure clinics and testing facilities maintain adequate inventory of specimen collection kits, Custody and Control Forms (CCFs), and shipping materials necessary to support testing operations
• Ensure Test Administrators are regularly evaluated for procedural accuracy and compliance with medical, safety, and fitness testing protocols
• Develop and implement corrective action plans to address performance issues and maintain service level agreements (SLAs) and contractual performance standards
• Develop and submit required monthly program reports, including Test Administrator training status and performance metrics

Requirements

• Bachelor’s Degree or equivalent related work experience
• Minimum of three (3) years of experience supervising and managing staff
• Minimum of two (2) years of experience working in a medical services related program, drug testing, and fitness testing related program
• Knowledge of federal occupational health program requirements and drug testing regulations
• Demonstrated experience managing multi-site and geographically dispersed healthcare operations
• Experience serving as primary interface to a federal client
• Strong knowledge of quality assurance, compliance monitoring, and performance reporting in government contracts
• Excellent written, verbal, and executive communication skills
• If applicable, candidate must be able to successfully pass a federal background check and/or obtain and maintain additional clearances as specified by the contract

Benefits

• Competitive compensation and comprehensive benefits
• Opportunity to lead a mission-critical program supporting national security and public health operations
• A leadership role within a growing federal health portfolio
• A collaborative, mission-focused culture committed to operational excellence