Real-Time Support: Providing exceptional support via live chat, ensuring clear, empathetic, and professional communication.
Your Onboarding: This journey is designed to empower you through classroom sessions, coaching, and shadowing. You’ll start with dedicated training to master our core processes as you learn to navigate the customer journey with confidence.
Broadening Your Impact: As you master the role, you’ll support the full customer journey, guiding them through their most critical moments. You’ll play a direct role in our commercial success and long-term business growth.
Continuous Improvement: You’ll collaborate with cross-functional teams (Claims, Fraud, QA, and Knowledge Management) and work alongside senior agents and coaches to improve our internal processes.
Development & Performance: Working closely with your Team Leader, you’ll track your progress through CSAT scores, quality audits, and productivity metrics. You’ll also receive specialist training on supporting vulnerable customers and handling complex complaints.

Exceptional Communication: You have C1-level English skills and the interpersonal flair to collaborate across teams and resolve complex customer issues effectively.
Dynamic Task Management: You can prioritize and manage multiple tasks in a fast-paced environment, consistently meeting tight deadlines.
Efficient Digital Support: You’re a confident, fast typer (60+ wpm) capable of managing multiple live chats per hour with ease and accuracy.
Customer-First Mindset: You bring a commitment to providing exceptional service, ideally backed by previous experience in a customer-facing role.
Flexible Schedule: You’re comfortable working a rotating shift pattern (Monday to Friday with some evenings and weekends) with no night shifts.

Flexi-office working – Spend 2 days a week with your team in our Budapest office. The rest is up to you! 🏠
Learning and development – Personal budgets for books and training courses to help you grow in your role. Plus 2 days a year
on us!
to further your skillset 🤓
Mental wellbeing support – Access therapy and mental health sessions through Oliva 💚
Competitive bonus scheme
designed to reward and recognise high performance 🌟
SZÉP card
Budget to spend on meals, leisure and accommodation 🏝
Sabbatical Leave
Get a 4-week fully paid sabbatical after being with us for 4 years 🌴
Work From Anywhere
4 weeks work from anywhere to use, with no need to come to the office ✈️
Medicover Blue package – An exclusive pass to top-notch healthcare services Plus team social budget, office tea, coffee, and snacks!

Customer Care Executive

Key skills