About this role

Responsible for supporting channel customers by providing order entry support and customer service throughout the order lifecycle.
Manage basic to medium complexity orders, respond to customer inquiries, and coordinate with internal teams to ensure accurate order processing and timely delivery.
Serve as a point of contact for customer inquiries, resolving operational issues and ensuring a positive customer experience.
Proactively identify opportunities to improve service and strengthen customer relationships.

Associate’s Degree, Technical Degree, or equivalent experience required
Bachelor’s Degree preferred
0–2 years of experience in customer service, order management, customer support, or related roles
Experience working with order management systems, CRM tools, or ERP platforms is a plus
Proficiency with Microsoft Office tools (Excel, Outlook, PowerPoint)
Strong communication, organization, and problem-solving skills
Customer-focused mindset with ability to manage multiple tasks and priorities
Experience in commercial lighting, electrical distribution, construction, or manufacturing industries is preferred.

Customer Care Specialist

Key skills