Business Operations

Role Overview

• Work cross-functionally across teams and surfaces to ‘run’ the day-to-day operations of the business.
• Design and launch new operational functions from the ground up, from initial pilots to metrics-driven systems that advance our strategic goals.
• Build frameworks and systems to drive better decision-making, resource allocation, and strategic planning.
• Redesign workflows and tooling for our Support and Member Love teams, with AI at the center. With the AI tools at our disposal, what does best-in-class Support look like in 2026?
• Define the metrics that matter, build reporting systems around them, and use what surfaces to drive decisions.
• Begin laying the groundwork for how these functions evolve as we serve more business customers — different expectations, different workflows, different scale.
• Help shape the operational foundations of our go-to-market motion as the company grows into new customer segments.
• Design and launch new operational functions as company needs emerge — scoping, piloting, and scaling them against clear goals.
• Build frameworks for resource allocation, strategic planning, and decision-making across the business.
• Continuously experiment with new AI tools and models to challenge assumptions about how work gets done.

Requirements

• 4+ years of experience in business operations, strategy, or a related field (e.g., startups, past founder, corporate strategy, GTM).
• Tinkerer mindset: willing to experiment with the latest and greatest AI tools to rethink how we approach operations.
• Proven ability to build and implement scalable processes, tools, and workflows from the ground up. You have excellent project management skills, with the ability to drive multiple initiatives simultaneously.
• Strong problem-solving and analytical skills, with a preference for candidates experienced in designing and interpreting data-driven models.
• Highly structured in your communication, you convey complex ideas clearly and concisely. You present ideas both written and visually with great attention to detail and impact.
• The ability to prioritize ruthlessly in order to move quickly. You identify what’s most important alongside the points of diminishing returns. You identify problems and move quickly to establishing solutions.
• The intellectual agility to generate and shepherd novel ideas, approaches and strategies. Refer to our company values “Ask What Could Be” and “Assume You Don’t Know”.
• We're primarily focused on hiring in North American time zones and require that folks have 4+ hours of overlap time with team members in Eastern Time Zone.

Benefits

• Our total compensation for full-time employees includes base salary, equity, and comprehensive benefits.
• We offer best-in-class benefits (https://go.atlassian.com/perksandbenefits) designed to support you, your family, and your life outside of work.
• Think big-company perks with startup-style impact, ownership, and ways of working — so you have the space and support to do the best work of your career.