Head of Business – Sales Ads Operations

Role Overview

• Performance Excellence Leadership: Present and analyze revenue performance, pipeline evolution, and forecasts for all stakeholders, ensuring data-driven decision-making and alignment with business targets.
• Performance Monitoring: Continuously track sales performance, including pipeline health, conversion rates, and productivity, defining action plans to drive measurable improvement.
• Sales Strategy Ownership: Define and oversee acquisition and growth strategies across SMB EMEA Direct clients and Agency partners, ensuring effective execution and business impact.
• Performance Management: Lead performance improvement initiatives across all sales layers, ensuring accountability on revenue, targets, and operational KPIs.
• Team Development: Provide clarity on career paths and ensure teams are equipped to operate in a high-performance, sales-driven environment.
• Coaching & Mentorship: Support the development of Operations Managers and Team Leaders through structured coaching focused on sales execution and performance delivery.
• Operational Profitability: Ensure efficient operations, resource optimization, and accurate forecasting to maximize revenue and operating profit.
• Employee Engagement: Foster a high-performance culture that drives accountability, motivation, and consistent results across the organization.
• Stakeholder Management: Build and maintain strong relationships with client and internal stakeholders, acting as the main point of contact for performance, strategy, and business alignment.

Requirements

• Proven experience in managing teams within sales or revenue-driven environments.
• C2 level of English.
• Strong presentation, analytical, and problem-solving skills, with the ability to interpret performance and sales data.
• Proven ability to lead, motivate, and develop high-performing teams in target-driven environments.
• Demonstrated success working in fast-paced, performance-driven environments while managing multiple priorities.
• Excellent written and verbal communication skills, with the ability to engage with stakeholders and clients.
• Ability to manage multiple projects and operational priorities in a complex, evolving business environment.

Desirable Skills

• Process Excellence: Systematically improving organizational processes to enhance efficiency, effectiveness, and quality
• Collaboration: Working effectively with others, sharing ideas and resources to achieve common goals
• Communication: Exchanging information, ideas, and messages between individuals or groups through various channels and mediums.
• Emotional Intelligence: Understanding and managing one's own emotions and the emotions of others to foster positive relationships and enhance the impact of actions
• Open Mindedness: Considering and appreciating diverse perspectives and ideas, fostering collaboration
• Critical Thinking: Evaluating information and arguments, leading to informed and effective decisions based on data insights
• Solution Orientation: Approaching problems and challenges with a focus on finding practical and effective solutions
• Entrepreneurship: Having a mindset characterized by innovation, creativity, risk-taking, and a proactive approach to problem-solving and opportunity identification
• AI Proficiency: Understanding und leveraging Artificial Intelligence concepts, including machine learning, data analysis, and automation
• Data Literacy: Reading, interpreting, and analyzing data, enabling informed decision-making based on digital information

Benefits

• Full‑time position.
• Competitive salary.
• Referral Program: Bring a friend and earn a referral bonus (up to €2,000 depending on language/project).
• Permanent contract.
• Employment with the world’s largest provider of contact center services.
• Excellent work environment, great colleagues, social activities, and opportunities for personal development.

Diversity, Equity & Inclusion

**TP is home to a global family with various backgrounds and lifestyles. We will always embrace diversity and never discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or other differences.