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IT Operations Lead at Abacum | JobVerse
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IT Operations Lead
Abacum
Remote
Website
LinkedIn
IT Operations Lead
Europe
Full Time
2 hours ago
No H1B
Apply Now
Key skills
AI
About this role
Role Overview
Ensure smooth, secure, and reliable operation of end-user and office IT systems globally
Build and lead a small IT support team (24x7 coverage)
Define the operating model for global IT support
Establish service standards (SLAs), runbooks, and a knowledge base
Track and report on support performance
Coordinate incident response for end-user IT issues
Manage budgets and vendor contracts related to IT
Supervise the implementation and maintenance of the company's computing needs
Collaborate with HR for onboarding and offboarding processes
Inventory, audit, and global logistics for IT assets
Requirements
Lead global IT support operations with 24x7 coverage
Hire, onboard, mentor, and manage a small IT support team
Own incident response for end-user IT issues
Manage vendors, contracts, and budgets
Supervise endpoint and user computing lifecycle
Own office IT infrastructure
Own asset management and global logistics
Partner with Security on device baselines
Own internal AI enablement
Benefits
Competitive compensation including equity package
Competitive vacation policy
Access to Meditopia
Hybrid working model and flexible working hours
Personal development including language courses
Apply Now
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