Head of IT Operations

Role Overview

• Owning the IT Operations strategy, ensuring our internal systems are reliable, secure, and ready to scale.
• Leading and developing the IT Operations team, setting clear priorities and mentoring team members.
• Managing the full lifecycle of IT, from internal support and device management to vendor licenses and budgets.
• Partnering with Security, Legal, and Compliance on audits (like ISO 27001 or SOC 2) and risk mitigation.
• Using data and feedback to continuously improve IT reliability and the overall employee experience.

Requirements

• Extensive experience in IT Operations or Management, ideally within a high-growth SaaS environment.
• A balance of hands-on execution and strategic thinking, with a proven track record of managing complex IT projects.
• Deep technical knowledge of SaaS tooling, access control, and device management for distributed or hybrid teams.
• A proactive and empathetic approach to problem-solving, with the ability to partner effectively with senior leaders and non-technical stakeholders.
• Strong communication skills in English and a passion for continuous learning and team development.

Benefits

• Hybrid work model with flexible hours
• find the balance that works for you.
• 5 weeks of vacation plus 5 sick/personal days.
• An extra 2 weeks of paternity leave.
• Stock options (ESOP) so you share in our long-term success.
• A dedicated budget for personal development, education, and language courses.
• High-end tech, including a MacBook and the peripheral setup of your choice.
• Team offsites, regular meetups, and a MultiSport card.