About this role

Timely and Professional Communication: Deliver prompt, courteous, and professional responses to user inquiries through offline channels such as email and live chat
Enhance User Satisfaction: Strive to maintain high levels of user satisfaction by handling concerns with empathy and efficiency
Issues Investigation: Dive into user-reported issues by gathering necessary information, conducting analysis, and documenting findings in internal articles
Pattern Recognition: Identify and report patterns, recurring issues, and critical bugs to keep things running smoothly.

Problem-Solving Skills: You’re curious, love solving puzzles, and passionate about resolving user issues effectively
Strong Communication Skills: Fluency in English at a professional or native level
Technical Proficiency: You know your way around smartphones and computer operating systems, including Microsoft or Mac OS
familiarity with using Viber is a plus!
Flexibility: Readiness to work in a rotating 24/7 schedule which predominantly includes after-hours shifts
Team Player: Demonstrated ability to work effectively within a team environment
Detail-Oriented: You have a knack for diving into the details, ensuring every user gets precise and customized responses
Customer Support or Service Experience : you are committed to providing exceptional support.

Customer Support Representative

Key skills