Advise prospective clients and participants on funding opportunities and suitable continuing education programs
Communicate with customers, prospects, participants and trainers by phone and email in German and English
Maintain, manage and update participant-, funding
and billing-related data
Support preparatory accounting tasks including invoice verification and monitoring incoming and outgoing payments
Independently plan and implement selected projects to improve customer communication and increase the visibility of our training offerings
Handle administrative coordination of online and on-campus seminars, ensuring smooth operation

Completed commercial training (kaufmännische Ausbildung) or comparable qualification, supplemented by relevant professional experience in customer-facing roles
Structured working style with the ability to independently prioritize tasks and maintain a high level of service and results orientation even when handling multiple demands
Strong communication skills and experience in consultative conversations with prospects or customers through to closing
Ideally experience in preparatory accounting, preferably with Addison or comparable systems
Confident use of digital work environments and experience working in a fully remote setup
Openness to digital tools and new technologies, particularly practical use of AI-supported applications in everyday work
Business-fluent German and English, spoken and written

Significant scope to shape your role and varied projects where you can make a real impact
100% remote: work where you want — flexible hours and genuine work-life balance
A motivated, collegial team that will welcome you and celebrate successes together
Flat hierarchies, direct communication and respectful interaction at eye level
Meaningful work: actively contribute to supporting people in their professional development
Room for your ideas: contribute, help shape processes and drive innovation
Individual development opportunities, including educational leave and access to digital learning platforms
Modern equipment (e.g., MacBook) and the latest digital tools

Office Manager, Customer Support

Key skills