Key skills
CommunicationProblem Solving
About this role
Role Overview
- Make outbound calls as needed.
- Review case notes within the case management system.
- Save and organize electronic faxes into proper client files.
- Answer and route incoming calls in a professional manner.
- Respond to basic client questions when appropriate.
- Relay accurate and relevant information to attorneys or staff.
- Assist occasionally with website updates and social media posting.
Requirements
- Excellent verbal and written communication skills.
- Phone and call flow management.
- File and Data management.
- Organization.
- Technology proficiency.
- Quick learning.
- Client service.
- Empathy and Reliability.
- Problem solving.
- Independent work capability.
- Attention to detail.
Benefits
- Competitive salary.
- Paid Time Off.
- Annual bonuses.
- 100% remote/home-based position.
- Full-time, long-term career opportunities.
- Parental Leave.
- Professional development and training.
- Dedicated team support.
- Alignment with our clients' core values.