Key skills
CRMCommunicationProblem SolvingRemote Work
About this role
Role Overview
- Answer incoming calls in a professional and courteous manner
- Transfer calls to the appropriate individual or department based on client needs
- Accurately document call details and interactions in the system
- Assign follow up tasks for missed or unresolved calls
- Notify team members of important calls, messages, or pending matters
- Follow up on unanswered calls and emails as needed
- Maintain clear and professional communication with internal teams and clients
- Manage multiple tasks and prioritize efficiently in a remote environment
- Meet or exceed daily and weekly performance metrics
- Maintain professionalism, reliability, and accountability in all interactions
Requirements
- Minimum 2 years of experience in a call center environment
- Fully bilingual in English and Spanish
- Strong communication and customer service skills
- Experience working in a metrics driven environment
- Ability to multitask and work independently
- Strong organizational and administrative skills
- Tech savvy and comfortable using CRM systems and communication tools
- Reliable high speed internet connection (minimum 100 Mbps required)
- Quiet and professional remote work environment
- Noise canceling headset required
- Computer with Mac OS or Windows 10 (or newer), minimum 8 GB RAM
- Strong attention to detail and problem solving skills
- Ability to handle confidential information professionally
Benefits
- Fast paced, professional legal environment with growth potential
- Equal opportunity employer