Key skills
AgileCommunication
About this role
Role Overview
- Respond to inquiries across the Jobber ecosystem through live chat, phone, or email.
- Troubleshoot issues or problem-solve questions about features, bugs, or workflows.
- Maintain high channel productivity across different mediums.
- Liaise for customer feedback to product and technical teams.
- Build a knowledge base of FAQs and document customer feedback to influence decisions.
Requirements
- 1 year of contact centre experience, preferred.
- agile and adaptable to solve problems quickly
- empathetic to customer journeys
- clear and effective communication skills
- ability to craft professional and empathetic responses via email and chat
- curiosity and willingness to ask questions
- reliable and supportive member of the success team
- resilient in the face of adversity
- confident with technology
Benefits
- equity rewards
- annual stipends for health and wellness
- retirement savings matching
- extended health package with fully paid premiums for body and mind
- dedicated talent development program with career coaching and opportunities for career development