Partner with Customer Success Managers to coordinate profile matching, configure accounts, resolve account discrepancies, and unblock customers
Own the data reconciliation process for assigned Teamworks User Management accounts in collaboration with Customer Success Managers
Audit account data at scale across the collegiate customer portfolio, flagging data quality issues
Support change management efforts by helping customers understand and prepare for the transition to Teamworks User Management
Contribute to return-to-play preparation initiatives throughout spring and summer 2026
Document findings, process patterns, and account notes to help the Customer Success team operate efficiently

Currently enrolled in an educational program or a recent graduate
Current familiarity with Teamworks — experience as a student athlete or staff member who has used the platform firsthand
Proven attention to detail when working with data — you catch errors others miss and take accuracy seriously
Strong organizational skills with the ability to manage multiple accounts and workstreams simultaneously
Demonstrated ability to collaborate with teammates and take direction well, while also showing initiative when given ownership of a task
Clear and professional written and verbal communication skills

Customer Success Intern

Key skills