Build strong relationships with your client stakeholders across a portfolio of Enterprise clients
Develop a deep understanding of the client business, marketing strategy, and growth goals
Own the health and success of your client portfolio by developing and deploying strategies that drives high engagement, satisfaction and retention
Lead client and consultant communications through structured outreach and engagement check-ins
Monitor consultant utilization and engagement effectiveness, identify risks and execute mitigation strategies
Advocate for clients internally, surfacing client feedback and influencing product and process improvements
Collaborate with the Marketing Strategy team to identify and drive expansion opportunities
Navigate and resolve difficult client situations quickly and constructively with a solutions-oriented mindset while preserving client relationships

6-10 years of experience in marketing, consulting, client services, or account management
Experience in fast-moving services environments (agency, consulting, tech, etc.)
Strong relationship management skills and the ability to build trust with a wide range of stakeholders
Demonstrated leadership in driving client success among a range of clients
Growth marketing experience in channels such in performance marketing or CRM/lifecycle
A highly organized operator who can manage multiple engagements with a high attention to detail
Strong problem-solving instincts and the ability to navigate challenging situations thoughtfully and proactively
Fluency with AI and ability to identify and implement points of leverage
Comfortable working independently in an environment that is fast-paced, evolving, and collaborative
Excellent communication skills — both written and verbal

Senior Manager, Client Engagement

Key skills