About this role

Provide accurate and continual communications to internal and external customers on any aspect of order fulfillment
Order and inventory management based on forecast and other modeling
Manage on time and in full shipments
Project management for our external customers (developing new business with existing customers)
Achieve all goals associated with cash flow for GPI, as associated, for their account
Develop strong relationships with internal and external customer contacts
Liaison between GPI and our customer on all aspects of account management
Participate in Lean Sigma projects and deploy continuous improvement initiatives
All other duties as assigned

2-5 years’ work experience or proven track record for success
Four-year degree in applicable field of study is preferred or compensatory work experience in lieu of degree is required
Solid understanding of customer account management
General understanding and experience with ERP business application, (SAP preferred)
High degree of organization and attention to detail
Successful time management and prioritization skills
Effective written and oral communication
Microsoft Office Skills

Customer Advocate II

Key skills