Customer Service Advocate -Work from Home
United States
Full-time
4 days ago
Key skills
Life Insurance LicenseCustomer Service ExperienceBilingual (English/Spanish)Listening SkillsMultitaskingPC SkillsCommunication SkillsCommunicationSales
About this role
Fort Washington Investment Advisors, Inc. is seeking a Customer Service Advocate to provide exceptional service to existing customers. This role involves engaging in consultative conversations, processing transactions, and addressing customer inquiries through inbound and outbound calls.
Responsibilities:
- Responds to customer inquiries via inbound and outbound service and sales telephone interactions to address a variety of customer inquiries which include, but are not limited to, processing payments, resolving billing issues, policy changes requests and completing new insurance applications
- Reviews customer’s current insurance needs while engaging in consultative conversations. Expected to make recommendations that address the customer’s needs, while also promoting business growth and goal achievement with competitive, industry-leading life insurance and other financial products
- Handles customer inquiries in a positive and professional manner consistent with compliance and regulatory requirements
- Performs other duties as assigned
- Complies with all policies and standards
Requirements:
- Active Life, Accident and Health Insurance license
- High School Diploma Or GED
- 1-2 years Customer Service experience
- Must obtain Life and Health Insurance License in home state upon hire, and must be appointed to sell Life and Health Insurance within 15 business days of your start date in a minimum of 39 U.S. states, including at least four (4) of the following six (6) key states: California, Florida, Georgia, New York, North Carolina, and Texas
- Demonstrated contact center experience and knowledge considered a plus
- Demonstrated life insurance industry experience and knowledge considered a strong advantage
- Proven ability to be a Customer Service Advocate with the ability to discuss information in a customer-friendly manner
- Proven strong and accurate business English, verbal and written communication skills (grammar and spelling)
- Proven excellent listening skills
- Proven ability to multitask
- Demonstrated strong bilingual competency considered a plus (English and Spanish)
- Demonstrated strong service acumen and sales focus with the ability to offer additional products that will fill the insurance needs of the customer
- Excellent PC, data entry & word processing software skills