Senior Customer Success Manager
San Diego, California, United States of America
Full Time
2 hours ago
$85,000 USD
No H1B
About this role
Role Overview
- Own, manage and develop the Global Payments Customer Experience strategy.
- Design and implement strategic objectives to improve customer loyalty and satisfaction.
- Analyze data and metrics to ensure customer feedback impacts strategy and product development.
- Plan, coordinate and execute the Customer Experience training curriculum.
Requirements
- Bachelor's Degree
- Typically Minimum 8 Years Relevant Exp
- Experience with customer journey mapping
Benefits
- medical, dental and vision care
- EAP programs
- paid time off
- recognition programs
- retirement and investment options
- charitable gift matching programs
- worldwide days of service