Drive customer engagement, best practices, methodologies, and retention strategies
Serve as the primary point of contact and strategic liaison for enterprise accounts
Provide customer training and enablement across the platform and solutions as needed
Consult with partners and clients to identify goals, success metrics, resources, and timelines
Set appropriate expectations and advise customers on best practices and adoption strategies
Own renewals, expansion opportunities, and overall account growth in partnership with cross-functional teams.
Partner with Marketing to develop enablement materials and training resources that drive adoption
Assist in developing best practices and methodologies for customer engagement and platform utilization
Leverage internal tools and collaboration to maintain proactive and consistent client communication
Contribute to go-to-market initiatives that increase adoption of services and solutions
Track, document, and communicate account information using CRM and customer success platforms
Provide regular updates on goals, milestones, adoption metrics, and retention indicators
Support development and delivery of Executive Business Reviews and Success Plans
Perform other duties as assigned

3-years experience in Customer Success, Account Management, or related client-facing experience
Strong customer service, presentation, and relationship management skills with a solution-oriented mindset
Exceptional organizational and project management skills
Ability to develop clear processes and execute effectively
Self-motivated professional with strong work ethic and ability to manage complex issues
Ability to identify growth opportunities and strategically expand partnerships
Outstanding communication and persuasion skills
Experience presenting to executive stakeholders and large audiences
Proficiency in Microsoft Office Suite and virtual meeting tools
Ability to improve processes and promote quality, accuracy, and thoroughness
Ability to analyze data and communicate insights effectively
Strong relationship-building skills and commitment to customer success
Experience with CRM and customer success platforms (preferably Salesforce)

Senior Customer Success Manager

Key skills