Provide synchronous and asynchronous support to learners in the Cloud Support Specialist training program
Attend and engage in mandatory Pre-Program TA Onboarding
Monitor appropriate Slack channels for learner questions and answer them promptly
Check-in with learners to see if they have any questions
Facilitate breakout rooms during lecture time
Assist in keeping the session progressing during technical difficulties
Monitor Slack for questions during non-live sessions
Foster discussion in Slack channels
Review content materials to prepare for lectures
Hold Individual Office Hours via Zoom with learners
Grade learner submissions of exercises and projects within seven days
Provide feedback for program improvement
Submit weekly write-ups summarizing accomplishments and challenges

3-5 years of professional work experience in Cloud Support, Cloud Engineering, Software Engineering, Networking, DevOps, etc.
A desire to support students in expanding their careers in technical roles
Empathy, flexibility, patience; passion for working with diverse learners who are new to content
Outstanding team and people management skills; exemplary written and verbal communication skills
Ability and willingness to understand and use new learning and content management systems
Certification in AWS Cloud Practitioner
Preferred qualification: Prior mentorship or teaching experience at any level
Comp TIA Network+ and Comp TIA Linux+ certification would be a plus, but not required

Teaching Assistant – Cloud Support Specialist, Cloud Support 7

Key skills