Act as the main point of contact for support related to the system, providing timely troubleshooting and resolution of issues while collaborating closely with customer’s personnel.
Proactively monitor all sites to ensure optimal system performance. Conduct regular preventive maintenance, system checks, updates, and backups to maintain system integrity and security, addressing potential issues before they impact operations.
Manage and maintain IT infrastructure, ensuring reliability and performance through assessments and adjustments, as necessary.
Integration Support: Assist with integration efforts by deploying new sites, planning installations, configuring hardware and software, and ensuring smooth implementation of the system.

Bachelor’s degree in computer science, Information Technology, or a related field.
Proven experience in IT support or system maintenance roles.
Strong problem-solving skills and the ability to work independently or as part of a team.
Excellent communication skills, with the ability to interact effectively with customers’ personnel.
Experience in military or government settings is desirable.

medical, dental, and vision coverage
company contribution to a health savings account
telemedicine
life and disability insurance
legal insurance
401(k) savings plan
wellness programs that focus on physical, emotional, and financial well-being
flexible work schedules with 9/80 program
competitive vacation, health/emergency leave, paid parental leave, and community service hours

IT System Engineer

Key skills