Serve as the product expert and mental health advocate for a book of business of Spring Health’s health plan customers.
Develop and maintain positive working relationships with multiple health plan customers.
Consistently demonstrate Spring Health’s value proposition and link to health plan customer’s defined success metrics.
Own the full customer lifecycle from implementations to engagement strategies to contract renewals.
Business review creation and presentation to senior health plan executives including insightful, data-based recommendations.
Work cross-functionally to provide key customer feedback and process improvements.
Provide sales support as needed.

You have a minimum of 5 years experience in account management, customer success, implementation or healthcare management.
Prior experience managing relationships or selling to health plan customers is strongly preferred.
Experience in upselling and retaining customers to drive additional revenue.
Experience using SaaS-based solutions and platforms.
Experience owning the life cycle contract renewals.
Experience using data visualization and reconciliation techniques to present key findings and customer satisfaction.
Deep passion to transform the U.S. healthcare system, especially mental health.
Willingness and ability to travel as needed (approx. 15%).
Bachelor’s degree or higher, preferred.

Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.
Employer sponsored 401(k) match of up to 2% for retirement planning
A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.
We offer competitive paid time off policies including vacation, sick leave and company holidays.
At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.
Access to Noom, a weight management program—based in psychology, that’s tailored to your unique needs and goals.
Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.
Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription
Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care
Up to $1,000 Professional Development Reimbursement a year.
$200 per year donation matching to support your favorite causes.

Senior Customer Success Manager – Payer

Key skills