Directly manage teachers to ensure excellent standardized delivery for classroom courses, coaching calls, and InstructorLink.
Collaborate with the Classroom Operations team on instructor selection and class assignments.
Analyze instructor evaluations, student feedback, and other metrics in order to support instructor performance and development.
Provide instructors with feedback, professional development, and training opportunities to enhance teaching skills.
Accurately manage payroll for all direct reports.
Serve as the primary point of contact for instructors, addressing their concerns and providing support as needed.
Work directly with the Teacher Recruitment Team to identify and prioritize instructor hiring needs for your team.
Oversee the interviewing, onboarding, and training process for new teachers.
Collaborate across teams to solve problems and ensure excellent student experiences across your area of responsibility.
Collect content feedback from instructors and share with the product team in an effort to improve products.
Communicate product updates and changes to instructors as needed to ensure they have the most updated versions and information for students.
Work with other teams as needed to solve teacher-related student escalations.
Participate occasionally as needed on certain client calls with Sales and Customer Engagement when an Academic SME is needed.
Teach classes occasionally as needed based on business priorities.

College degree in business, finance, insurance, or related areas
5 + years of industry experience and training in specific subject matter (Insurance or Securities)
Excellent communication skills using Word, Excel, and/or Power Point
Proficient in online delivery methods including Zoom.

Remote work provides a flexible work/life balance
Comprehensive Retirement Package automatically enrolled in The Company Contribution Plan (8-10% annual company contribution based on tenure)
Our Gift of Knowledge Program provides tuition assistance and substantial discounts for our employees and close family members
Comprehensive health benefits new hire eligibility starts on day 1 of employment
Generous Paid Time Off includes paid holidays, vacation, personal, sick paid time-off, plus one (1) volunteer day and one (1) diversity and inclusion day to participate and give back to our local communities

Manager, Securities & Insurance Instructor

Key skills