Own the revenue and key relationships associated with an assigned customer portfolio
Develop strong relationships with key customer stakeholders across functions and job levels to gain the insight needed to link to value and foster advocacy for Level AI.
Partner with the Technical Account Management team to drive the adoption required to achieve the outcomes that drove the Level AI purchase decision and challenge the customer to continue to maximize the return on their Level AI investment.
Earn the right to renew contracts while Identifying opportunities for account growth via, upselling and crossselling Level AI solutions
Serve as a voice of the customer and influence product roadmap
Track account health, proactively address risks, and ensure high customer retention
Participate in quarterly business reviews (QBRs) and regular value updates
Collaborate with Implementation and Support teams to ensure customer success throughout the journey

4–8 years of experience in Account Management or Customer Success at a B2B SaaS company in a quota-carrying role
Experience working with enterprise accounts and senior level customer stakeholders
Strong problem-solving and relationship management skills
Familiarity with AI, contact center technology, or CX tools is a strong plus
Strategic thinker with a customer-first mindset
Excellent communication and collaboration skills
A mindset that index towards taking action and assuming ownership
Work in eastern hours(3:30 AM IST)

Account Manager

Key skills