Senior Analyst, Sales Call Center

Role Overview

• Provide programmatic support by conducting analyses, owning high visibility reports, and assisting with strategic conversations.
• Drive strategic analyses & develop data-driven insights
• Build and analyze large-scale datasets to identify trends, connect operational action to financial impact, and surface key insights for improving patient outcomes and engagement
• Communicate analytical insights clearly across various levels of the organization, from regional leadership to C-suite level executives
• Own reporting to support workstreams
• Co-produce reporting structures with business owners that display the highest impact metrics that are most actionable and accessible for end users
• Maintain high-visibility tools and dashboard to enable field and central leaders to better understand programmatic KPI performance
• Collaborate with IT to lead troubleshooting for major technology systems, including CRM (Salesforce) and telephony system (CXOne and Five9)
• Support leadership with implementing new technologies to support agents and supervisors that will improve performance
• Manage key sales enablement initiatives
• Administer monthly sales incentive program in collaboration with sales leadership, Finance and HR
• Administer quarterly team restructuring to optimize performance against major KPIs
• Identify ongoing process improvement opportunities to streamline workload and automate standard processes

Requirements

• Bachelor's degree preferred
• 2-4 years prior relevant experience
• Proficiency in Excel and Google Suite required
• Interest, experience, and/or passion for healthcare and value based care
• Experience leveraging data / analytics to solve problems
• Effective and flexible team player
• High level of organization and attention to detail
• Experience collaborating on multiple projects simultaneously
• Analytical and strategic thinker who is intellectually curious
• Quick learner comfortable ambiguity and imperfect data
• Strong written and verbal communication skills
• Interest in actively seeking feedback to empower professional development.

Benefits

• Affordable medical plan options
• 401(k) plan (including matching company contributions)
• Employee stock purchase plan
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Paid time off
• Flexible work schedules
• Family leave
• Dependent care resources
• Colleague assistance programs
• Tuition assistance
• Retiree medical access